Return Policy

RETURNS MUST MEET ALL APPLICABLE CRITERIA 
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Department and returned back to you at your cost. Consequently, your return will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Department that may be incurred by Lab Pro Inc. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Department. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. 
 
ALL RETURNS MUST INCLUDE THE FOLLOWING:

·       Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)

·       Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

·       Valid Return Merchandise Authorization (RMA).

·       Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.

·       The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

·       Manufacturer documentation (manuals, warranty cards, registration information, etc.)

·       The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Standard Return Policy

Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page. 

Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Department.

When the policy on the product page and the Return Policy page don't match, the Return Policy page takes precedence. 

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All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).  
Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law. 
Please allow up to fourteen days from shipment for your return to arrive at our Returns Department, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. 
Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected. 
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers. 

Special Return Policy

Defective Products Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Lab Pro Inc., the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).  Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

LAB PRO INC IN ITS SOLE AND ABSOLUTE DISCRETION SHALL BE THE SOLE DETERMINER OF WHETHER A PRODUCT IS IN FACT DEFECTIVE. 

Manufacturer Only Returns (Direct Returns)Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer. Such items are so marked on the website.  Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.

Opened Software, Media, Games, Books  The following products, if returned opened or in a non-factory sealed box, it will be rejected by our Returns Department and returned back to you at your cost.

Product specifications are subject to change without prior notice.

Seller may invoice Buyer upon shipment for the price and all other charges payable by Buyer in accordance with the terms herein. If no payment terms are stated on the face hereof, payment shall be net thirty (30) days from the date of invoice. If Buyer fails to pay any amounts when due, Buyer shall pay Seller interest thereon at a periodic rate of one and one-half percent (1.5%) per month (or the highest rate permitted by law), together with all costs and expenses (including without limitation reasonable attorneys’ fees and costs) incurred by Seller in collecting such overdue amounts or otherwise enforcing Seller’s rights hereunder. Seller reserves the right to require from Buyer full or partial payment in advance if Seller believes in good faith that Buyer’s financial condition does not justify the terms of payment specified. All payments shall be made in U.S. Dollars.


Taxes and Other Charges 

Prices for the Products exclude all sales, value added and other taxes and duties imposed with respect to the sale, delivery, or use of any Products, all of which taxes and duties must be paid by Buyer.


Product Return Policy

All returns must be authorized by Lab Pro and be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials and in a manner which will preserve the product from any damage in order to insure proper credit. To insure prompt handling, the return authorization number should be placed on the outside of the package and a detailed explanation of the defect enclosed with the Product. Lab Pro will attempt to accommodate all reasonable requests for returns; however, all returned items are subject to a restocking fee.  

The following Products cannot be returned:

• Products which cannot be resold or are not in original packaging; 

• Products which require refrigeration or are otherwise perishable;  

• Products purchased on a Special Order Basis; 

• Products not purchased directly from Lab Pro; and

• Products with an expired shelf life; and Products which have been discontinued.

Damaged Shipments - Please inspect your Lab Pro shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within fifteen (14) days of delivery or you will relinquish your right to make a claim. Lab Pro reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.


DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Lab Pro warrants to Buyer the following:

i. All products provided to Customer pursuant to this agreement (each a "Product", and collectively, the "Products will meet the manufacturer's specifications for a term equal to the warranty period stated in the Product manufacturer's literature or sixty (60) days, whichever is longer; and

ii. Services provided, if any, will be of the kind and quality designated and will be performed by qualified personnel.

(b) If any Product or service warranted hereunder proves defective or non-conforming, Lab Pro's sole liability and Customer's sole remedy hereunder shall be for Lab Pro, to repair or, at Lab Pro's option, (i) replace (or re-perform the Service), at no cost to Customer, any such defective or non-conforming Product with a non-defective or conforming Product (as applicable) or (ii) credit Customer's account for all amounts paid with respect to the defective or non-conforming Product or Service upon Lab Pro's receipt of the defective or non-conforming Product. In the event of replacement, the replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer. 

(c) However, in no event shall Seller have any obligation to make repairs, replacements or corrections required, in whole or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or event of force majeure, (iii) misuse, fault or negligence of or by Buyer, (iv) use of the Products in a manner for which they were not designed, (v) causes external to the Products such as, but not limited to, power failure or electrical power surges, or (vi) improper storage and handling of the Products. Any installation, maintenance, repair, service, relocation or alteration to or of, or other tampering with, the Products performed by any person or entity other than Seller without Seller’s prior written approval, or any use of replacement parts not supplied by Seller, shall immediately void and cancel all warranties with respect to the affected Products.

Seller’s warranty shall be limited to Products which are defective or non-conforming, which is defined as a Product which is outside of the manufacturer's defined Product specifications. A defective or non-conforming product does not include Products that fail to meet any fitness of use by Customer or any unique Customer operating conditions or applications.

(d) If you believe a Product falls within our warranty and requires repair or service, please contact Lab Pro for instructions on how to proceed. 

The obligations created by this warranty statement to repair or replace a defective Product shall be the sole remedy of Buyer in the event of a defective Product. LAB PRO HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Any warranties or claims, expressed or implied, by Lab Pro for its products are valid only if they are sold directly to the buyer by Lab Pro or sold through one of the US or worldwide distributors authorized by Lab Pro.

Notwithstanding the foregoing, Products supplied by Seller that are obtained by Seller from an original manufacturer or third party supplier are not warranted by Seller, but Seller agrees to assign to Buyer any warranty rights in such Product that Seller may have from the original manufacturer or third party supplier, to the extent such assignment is allowed by such original manufacturer or third party supplier.


Title and Risk of Loss

Notwithstanding the trade terms indicated above and subject to Seller’s right to stop delivery of Products in transit, title to and risk of loss of the Products will pass to Buyer upon delivery of possession of the Products by Seller to the carrier; provided, however, that title to any software incorporated within or forming a part of the Products shall at all times remain with Seller or the licensor(s) thereof, as the case may be.

(a) Severability - If any term or provision of this Agreement or any application thereof shall be held invalid or unenforceable, the remainder of this Agreement and any application of the terms and provisions shall not be affected thereby, but shall remain valid and enforceable.

(b) Applicable Law, Venue - This Agreement is made pursuant to, and shall be construed and enforced exclusively in accordance with, the laws of the State of California (and United States federal law, to the extent applicable), without giving effect to otherwise applicable principles of conflicts of law. Any action or proceeding seeking to enforce any provision of, or based on any right arising out of, this Agreement against any of the parties shall be brought in the courts of the State of California, or, if applicable, in the United States District Court for the Central District of California, and each of the parties consents to the jurisdiction of such courts (and of the appropriate appellate courts) in any such action or proceeding. In the event of any legal proceeding between the Seller and Buyer relating to this Agreement, neither party may claim the right to a trial by jury, and both parties waive any right they may have under applicable law or otherwise to a right to a trial by jury. 

(c) Time Limitations- Regardless of any contrary statute or law, any suit seeking to enforce any provision of, or based on any right arising out of, this Agreement must be filed within one (1) year from the date that the cause of action arose. 

(d) Enforceability - Seller’s failure to enforce, or Seller’s waiver of a breach of, any provision contained herein shall not constitute a waiver of any other breach or of such provision.

(e) Assignment - This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns and designees; provided, however, neither party shall have the right to transfer, assign or delegate its rights or obligations under this Agreement or any portion thereof without the prior written consent of the other party (except that either party may assign this Agreement to a parent, subsidiary or successor corporation without such consent).